Customer Satisfaction Survey (CSAT)

Chromatus conducts consumer satisfaction surveys (CSAT) with its proven methodologies that will surely bring actionable results.

Customer Satisfaction Survey (CSAT)

It is imperative for companies to understand the satisfaction level of customers with their products and services since modern consumers are exposed to real-time information. We at Chromatus will assist you in assessing the consumer satisfaction levels and help you in building appropriate strategies. Chromatus conducts consumer satisfaction surveys (CSAT) with its proven methodologies that will surely bring actionable results. We analyze the survey results with Chromatus internal analytical tools and statistical techniques.

It is imperative for companies to understand the satisfaction level of customers with their products and services since modern consumers are exposed to real-time information.

We at Chromatus will assist you in assessing the consumer satisfaction levels and help you in building appropriate strategies. Chromatus conducts consumer satisfaction surveys (CSAT) with its proven methodologies that will surely bring actionable results. We analyse the survey results with Chromatus internal analytical tools and statistical techniques.

Customer Satisfaction is measured by NPS that is Net Promoter Score. NPS is a broad terminology which offers insights into the customer loyalty spectrum of a brand. Team of statisticians and analysts at Chromatus work extensively towards analysing the NPS for a brand and then strategies are suggested for improving on key bottlenecks.

How do we measure customer satisfaction?

  • Promoters – They are loyal customers and they strongly recommend the brand
  • Neutrals – They are having neutral opinion towards their brand
  • Detractors – These are the unsatisfied chunk of customers

After gathering client requirements, the questionnaire is designed by researchers of Chromatus. Questions in the questionnaire are segregated into 3 key components of NPS.

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